About the Scottish water industry
There has been competition in the Scottish water industry since 1April 2008 . Scottish Water is responsible for the physical delivery of water to, and the removal of wastewater from, all customers’ premises. However, all business customers may choose their retailer – the company that reads their meter, sends them a bill, and provides their point of contact when they have queries about their service.
The retailer bills its individual customers; Scottish Water bills the retailer.
There will be no change to the current arrangements for domestic customers.
About the CMA
The Central Market Agency Ltd (CMA) is the organisation that administers the market for water and wastewater retail services in Scotland. The CMA keeps a record of which business customers are served by each retailer. It calculates the money owed to Scottish Water by each retailer in payment for the services used by that retailer’s customers.
The CMA is a company limited by guarantee and owned by its members. Scottish Water is the founding member; any retailers that enter the market will also become members. The chairman of the CMA is Dr. Brian Saunders.
The rules governing all market participants are set out in a Market Code and an Operational Code; these may be found on other pages of this website. The CMA has a Technical Panel that is responsible for the ongoing development of these documents.
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